Mekyek Bulk Hiring: Customer Care Executive - Fresher; Salary Upto 15000-30000/ Per Month : Apply Now

Mekyek is inviting applications for the post of Customer Care Executive - Fresher for the year 2024. Here is everything that you need to know about this Job.

About Mekyek:

Mekyek Global Services is a leading provider of IT and recruitment services. Our team of highly skilled professionals is dedicated to helping businesses and organizations achieve their goals through the use of cutting-edge technology and innovative talent acquisition strategies.

Key Responsibilities

Respond to Customer Inquiries: Via phone, email, and chat, addressing their questions promptly.

Resolve Issues: Tackle customer problems and escalate complex cases to senior team members when necessary.

Customer Engagement: Understand and address customer needs and concerns effectively.

Provide Accurate Information: Deliver precise and complete information to customers.

Handle Complaints: Manage customer complaints professionally and empathetically.

Account Management: Update and maintain customer accounts and records accurately.

Assist with Inquiries: Aid customers with product or service questions and sales inquiries.

Coordinate Resolutions: Work with other departments to solve customer issues.

Training Participation: Engage in training sessions to enhance customer service skills.

Maintain Professionalism: Exhibit a positive, empathetic, and professional attitude towards customers at all times.

Required Qualifications:

Education: Bachelor’s degree in any field.

Communication Skills: Excellent verbal and written communication abilities.

Interpersonal Skills: Strong ability to interact positively with customers.

Problem-Solving: Effective problem-solving capabilities.

Multitasking: Ability to handle multiple tasks and prioritize effectively.

Computer Proficiency: Basic computer skills and data entry competence.

Teamwork: Demonstrated ability to work well within a team environment.

Empathy and Patience: Capacity to deal with customers with patience and empathy.

Adaptability: Flexibility to adapt to changing customer inquiries and concerns.

Flexibility: Available to work flexible hours, including weekends and holidays.

How to Apply

Interested candidates are invited to apply by submitting their resume and cover letter to Apply Here

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