Clinikally is Hiring for Role Executive - Customer Service (0-3 yrs): Gurgaon, Offering 4-6 LPA: Apply Now

About the Clinikally

India's leading digital health destination for Dermatology, Nutrition & Wellness. A multi-condition health platform providing Telehealth, AI-powered treatment plans, and Rx-grade products. Clinikally's platform is rapidly having a positive, real-life impact on millions of dermatology & nutrition consumers across India and are is the way Indians access quality products & virtual care.

About the role

One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented applicants with a desire to provide seamless & great customer service.

About the role:

This is a role that offers endless learning opportunities. A customer service executive is a critical part of Clinikally.com's user's journey. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer-facing problems within a fast-paced environment. You will will assist customers via phone, email and chat, utilising a variety of software tools to navigate customer flows, as well as researching and reviewing policies to communicate effective solutions.

What you will do:

• Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
• Proper urgency, dedication, and attention to quality when addressing customer requirements.
• Skill in managing disputes and establishing realistic expectations with customers.
• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
• Identifying opportunities to increase customer satisfaction and revenue.
• Ensuring high repeat and retention from customers.
• Building up domain expertise and providing training & ongoing support as required.
• Providing feedback on critical customer pain-points to internal teams.

Ideal candidate:

• You have at least 1 year experience within a Customer Success role
• Competency in utilizing email, chat, and phone calls for customer interactions.
• Skilled at comprehensively understanding and appropriately reacting to customer concerns.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments
• Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams.
• Ability to craft well-written and informative replies to customer queries.
• Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web.
• Exceptional written and oral communication skills will go a long way
• You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare
• You are a strong team player who can juggle multiple stakeholders effortlessly.

How to Apply

Interested candidates are invited to apply by submitting their resume and cover letter to Apply Here

To get early access to updates about similar opportunities, join ZN Hiring on WhatsApp

Bulk Hiring Customer Care Executive in Noida/ Gurgaon; Apply Now

About Company

Talent organizers based in Lajpat Nagar, New Delhi and we are one of the leading consulting firms, which provides manpower to top-notch
BPO's / KPO's / E-Commerce / Ed-tech Companies

Role: Customer Retention - Voice / Blended

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Job Location: Gurugram / Noida

Voice / Non-Voice Process
Day Shift / Rotational Shift

Remuneration Offered - 3 - 9 LPA
Job Location: Gurugram / Noida

Education:  Any Graduation 

UG: Graduation Not Required

Key Skills

BPO  Sales

Corporate Sales

BPO Customer Service 

Non-Voice Process US Shift 

Voice Process UK Shift

International Sales 

Customer Support

Sales Customer Care Technical Process Night Shift

Business Development International  

BPO International

How to Apply

Interested candidates are invited to apply by submitting their resume and cover letter to Apply Here

To get early access to updates about similar opportunities, join ZN Hiring on WhatsApp

For more Info:
Call: 8750099665 / 8750768941 / 9540721440

Rep

Right Head India is looking for Call Centre Team Lead; Salary Upto 35000-45000/ Per Month : Apply Now

RHI (Right head India) is inviting applications for the post of Call Centre Team Lead for the year 2024. Here is everything that you need to know about this Company!

About Right head India 

RIGHT HEAD reach spans IT, Non IT, Advertising & Events Pharma & Healthcare, Animation, Retail & Rural, FMCG & Consumer Durable’s, BFSI , Technology engineering and beyond. We are supporting all diversified industry and client for their manpower needs across PAN India and global markets as well.

Responsibilities

1. Manage the daily running of the call center & proper resource planning (staff / software etc.)

2.  Applying strategies to meet performance targets for sales and call quality

3. Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues

 4. Monitor random calls to improve quality, minimize errors and track operative performance

5. Review the performance of staff, identify training needs and plan training sessions

6. Record statistics, user rates and the performance levels of the center &prepare reports on these statistics, rates and performance levels

Requirements and skills

Job Profile – Call Centre Team Lead

Total Work Ex needed – 3-5 Years

Job Location – Noida

Salary Slab – 35K – 45K / PM

Educational qualification – Graduation or equivalent

Good exposure to outbound tele-calling at TL level

Excellent communication skills, both written and verbal

Strong interpersonal skills to be able to deal with people at all levels

Analytical skills to interpret data and trends

A go-getter person with positive attitude

A strong customer focus and excellent telephone manner

Ability to motivate and develop staff & work in team

How to Apply

Interested candidates are invited to apply by submitting their resume and cover letter to Apply Here

To get early access to updates about similar opportunities, join ZN Hiring on WhatsApp

Mekyek Bulk Hiring: Customer Care Executive - Fresher; Salary Upto 15000-30000/ Per Month : Apply Now

Mekyek is inviting applications for the post of Customer Care Executive - Fresher for the year 2024. Here is everything that you need to know about this Job.

About Mekyek:

Mekyek Global Services is a leading provider of IT and recruitment services. Our team of highly skilled professionals is dedicated to helping businesses and organizations achieve their goals through the use of cutting-edge technology and innovative talent acquisition strategies.

Key Responsibilities

Respond to Customer Inquiries: Via phone, email, and chat, addressing their questions promptly.

Resolve Issues: Tackle customer problems and escalate complex cases to senior team members when necessary.

Customer Engagement: Understand and address customer needs and concerns effectively.

Provide Accurate Information: Deliver precise and complete information to customers.

Handle Complaints: Manage customer complaints professionally and empathetically.

Account Management: Update and maintain customer accounts and records accurately.

Assist with Inquiries: Aid customers with product or service questions and sales inquiries.

Coordinate Resolutions: Work with other departments to solve customer issues.

Training Participation: Engage in training sessions to enhance customer service skills.

Maintain Professionalism: Exhibit a positive, empathetic, and professional attitude towards customers at all times.

Required Qualifications:

Education: Bachelor’s degree in any field.

Communication Skills: Excellent verbal and written communication abilities.

Interpersonal Skills: Strong ability to interact positively with customers.

Problem-Solving: Effective problem-solving capabilities.

Multitasking: Ability to handle multiple tasks and prioritize effectively.

Computer Proficiency: Basic computer skills and data entry competence.

Teamwork: Demonstrated ability to work well within a team environment.

Empathy and Patience: Capacity to deal with customers with patience and empathy.

Adaptability: Flexibility to adapt to changing customer inquiries and concerns.

Flexibility: Available to work flexible hours, including weekends and holidays.

How to Apply

Interested candidates are invited to apply by submitting their resume and cover letter to Apply Here

To get early access to updates about similar opportunities, join ZN Hiring on WhatsApp

MHLondon Hiring as a Junior Business Analyst in Noida:

MHLondon is inviting applications for the post of Junior Business Analyst for the year 2024. Here is everything that you need to know about this MHLondon!

About MHLondon:

At MHLondon, we are committed to driving excellence through innovation and strategic insights. Our team thrives on collaboration and a shared vision of achieving outstanding results for our clients and stakeholders.

Key Responsibilities:

As a Junior Business Analyst, you will play a crucial role in our business operations by:

1. Assisting with modelling scenario-based business plans, annual budgeting, and monthly forecasting processes.

2. Performing financial analysis and financial modelling.

3. Helping prepare and publish monthly reports and analytics for the business.

4. Interpreting data, analyzing results using statistical techniques, and providing ongoing reports.

5. Developing and implementing databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.

6. Identifying, analyzing, and interpreting trends or patterns in financial data sets.

7. Working with management to prioritize business and information needs.

8. Developing and tracking cross-company efforts to improve gross margin and cash flow.

Required Skills:

To excel in this role, you should have:

- Effective Communication

- English Proficiency (Spoken)

- Proficiency in MS Excel and MS PowerPoint

- Experience with Power BI, R Programming, and Tableau

Who Can Apply:

We are looking for candidates with a minimum of 1 year of experience in a related field. If you meet the qualifications and are ready to take the next step in your career, we encourage you to apply.

Salary:

The annual CTC for this position ranges from ₹3,60,000 to ₹4,20,000.

How to Apply:

Interested candidates are invited to apply by submitting their resume and cover letter to Apply Here

To get early access to updates about similar opportunities, join ZN Hiring on WhatsApp